Workbench/CLI Troubleshooting

Issues related to build tools can be complex! After all, every computer is configured differently and is governed by unique administrative permissions schema, firewalls, networking settings, etc.... For this reason, Particle's Support team requests some background information prior to ticket submission.

Our Workbench Team has compiled a list of necessary information to obtain prior to filing a support here: link. Furthermore, resolving Workbench issues tend to involve some back-and-forth.

For the most expedient possible experience, often including direct engagement with our Workbench Team, we recommend filing a post in our Particle Community following the instructions at that link (here it is again: link).

Our CLI Team has compiled a list of necessary information to obtain prior to filing a support here: link. Furthermore, resolving Workbench issues tend to involve some back-and-forth.

For the most expedient possible experience, often including direct engagement with our CLI Team, we recommend filing a post in our Particle Community following the instructions at that link (here it is again: link).