Debug (trace) logs are an incredibly useful tool when it comes to understanding your device's connectivity habits and application firmware flow.
If you are using a build of Tracker Edge application firmware, Serial Debug Logs are enabled by default. All you need to do is:
1. Download and Install the Particle CLI
You can find instructions here (link).
2. Open up your computer's Terminal (Mac) / Command Line (Windows - cmd.exe). Make sure that you've got the Particle Command Line Interface (CLI) correctly installed by typing
particle into your Terminal. You should see a help message that displays the various commands available to you.
3. Run the command
particle serial monitor --follow and only then connect your device via USB to your computer.
Logs and AT commands should start scrolling freely!
If you intend to submit these logs to a Support Engineer via a support ticket, ensure to collect about 10 minutes of logs that document the device struggling to connect!
Follow the instructions here: (link)!