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  1. Particle Support
  2. FAQs

FAQs

Answers to your frequently asked Particle questions.

Orders

  • What is the standard manufacturing lead time for the out-of-stock item that I want to purchase?
  • Can I update my order once it has been placed?
  • What is your return & refund policy?
  • What payment methods can I use at checkout?
  • How do I add my VAT information to my wholesale order?
  • Why can't I log into my wholesale store account?
See all 7 articles

Shipping

  • What shipping options do you offer?
  • If my order is shipping to a country outside of the United States, what do I need to know?

General Knowledge

  • Troubleshooting Webhook/Integration Issues
  • How Can I Source Debug Logs from My Tracker SoM / Tracker One?
  • How Do I Find My Device's Device OS Version
  • Understanding My Data Consumption
  • What Cellular Carriers Are Available In My Region?
  • Product Lifecycle Policy and Status
See all 17 articles