FAQs

Orders

• Can I update my order once it has been placed?
• What is your return & refund policy?
• What payment methods can I use at checkout?
• How do I add my VAT information to my wholesale order?
• Why can't I log into my wholesale store account?
• How do I sign up for or log into the wholesale store?

Shipping

• What shipping options do you offer?
• If my order is shipping to a country outside of the United States, what do I need to know?

General Knowledge

• Product Lifecycle Policy and Status
• Long Term Support (LTS) Releases
• Particle MVP Program
• How can I change my Particle User ID?
• What is the proper process for deleting my Account?
• What should I do if I'm locked out via 2FA?

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