FAQs

Orders

• Can I update my order once it has been placed?
• What is your return & refund policy?
• What payment methods can I use at checkout?
• How do I add my VAT information to my wholesale order?
• Why can't I log into my wholesale store account?
• How do I sign up for or log into the wholesale store?

Shipping

• What shipping options do you offer?
• If my order is shipping to a country outside of the United States, what do I need to know?

General Knowledge

• Account Management FAQ (2FA, Account Deletion, Changing Your Particle ID)
• How can I suspend billing for my cellular subscription?
• How do I make a tax-exempt purchase?
• Product Lifecycle Policy
• Pricing