See: https://status.particle.io
Please check our blog post (https://www.particle.io/iot-guides-and-resources/what-to-know-about-3g-sunsetting/) and documentation on USA 3G sunset (https://docs.particle.io/reference/discontinued/us-2g-3g-sunset/).
Please list any and all relevant Device IDs. Please see the "How Do I find My Device ID" article in our Support Portal if you need help finding your IDs (https://docs.particle.io/troubleshooting/guides/device-management/finding-your-device-id/). If no devices are involved and this is a more general question, select another category or enter "N/A."
Please provide Tracker Edge Version (e.g. "v11", "N/A," or "I Don't Know").
Select all that apply. See our docs on Status LED states for more information: https://docs.particle.io/tutorials/device-os/led/.
Providing our team with device GPS Coordinates and/or a street address can significantly improve resolution time for cellular connectivity support requests.
Please specify Device ID and location of any nearby devices that are able to connect.
Please provide a brief description of the expected behavior of the device - for example: "my devices come online once per hour, make a telemetry reading, and sleep after 10 minutes."
This is a useful logging tool that provides device-side logs documenting connectivity issues. You can find instructions here: https://github.com/particle-iot/cloud-debug, and some guidelines here: https://docs.particle.io/troubleshooting/guides/connectivity-troubleshooting/cellular-connectivity-troubleshooting-guide/. Providing at least 10 minutes of logs with your ticket will substantially reduce ticket resolution time.
You can follow the instructions here to source debug logs from your Tracker: https://github.com/particle-iot/cloud-debug. Providing at least 10 minutes of logs with your ticket will substantially reduce ticket resolution time. PLEASE NOTE: if your ticket does not submit, it may be because you've gone over the character limit. Trim your logs down to relevant errors and try again.
If you have consulted with the Particle Community (https://community.particle.io) on this issue, please provide a link to your Community post here.
Please enter the details of your request. A member of our support staff will respond as soon as possible.